Your rights

Information about how we use your personal information

You have the right to be informed about the collection and use of your personal information.  This privacy policy gives an overview of our processing operations and you can contact us it you would like additional information.

Access to your personal information

You can ask us to confirm whether we are processing any of your personal information and, with some legal exceptions, you have the right of access to any of your personal information we hold. 

If you ask for access to your personal information it will be provided free of charge within the timescales set in the relevant legislation:

  • All individuals who are in an EU Member State – one calendar month
  • BVI – no statutory requirement to give access to data
  • Canada – 30 days
  • Guernsey – one calendar month
  • Hong Kong – 40 days
  • Isle of Man – one calendar month
  • Japan – without delay
  • Jersey – 4 weeks
  • Luxembourg – one calendar month
  • Malta – one calendar month
  • Monaco – no statutory time limit
  • New Zealand – 20 working days
  • Singapore – without delay
  • UAE (Dubai) – no statutory requirement to give access to data
  • UAE (DIFC) – without delay
  • UAE – Abu Dhabi Global Market Free Zone – without excessive delay
  • United Kingdom – one calendar month
  • USA – no statutory requirement to give access to data

In some circumstances, the legislation allows for time limits to be extended.  You will always be given full information about timescales when we acknowledge receipt of a request to access information. 

We may need to ask you to provide confirmation of your identity or to provide additional details to help us locate your information.

Corrections to your personal information

If you think the personal information we have is inaccurate you have the right to ask us to correct it and we will do so without undue delay.  You can also ask us to record additional information if you think the information we hold is incomplete, and this can include the submission of a supplementary statement.

Erasure of personal information

You have the right to ask Equiom to delete all the personal information, but in some circumstances this will not be possible.  If we need the information because we are still providing you with services, or because we have a legal or regulatory obligation to keep it for a specified length of time, we will not be able to delete it immediately.  We will always delete your contact details from our marketing lists if you unsubscribe or ask not to receive any more marketing messages. 

Restriction of processing

In some circumstances you have the right to ask us to restrict processing of your personal information for a period of time.  If processing is restricted we will continue to store your personal information but will not carry out any other processing unless you request it or we are required to in order to establish, exercise or defend a legal claim, and we will inform you before the restriction to processing is lifted.

Data portability

In some circumstances, and where it is technically feasible, you have the right to have your personal information transferred to you or to another service provider in a structured, commonly used and machine readable format.

Objection to processing

You have the right to object to any processing that is carried out in Equiom’s legitimate interests, or to your personal information being used for direct marketing.

Automated decision making

You have the right not to have decisions made about you based solely on automated processing if those decisions will result in a legal or similarly significant effect.  If such decisions are made by Equiom you can ask for them to be reviewed by one of our employees who will take into account your views.

Additional information

You can also view additional information using the following links


Contact the Equiom Group Data Protection Team:  

Equiom get in touch


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