Your rights

Information about how we use your personal information

You have the right to be informed about the collection and use of your personal information.  This privacy policy gives an overview of our processing operations and you can contact us it you would like additional information.

Access to your personal information

You can ask us to confirm whether we are processing any of your personal information and, with some legal exceptions, you have the right of access to any of your personal information we hold. 

If you ask for access to your personal information it will be provided within the timescales set in the relevant legislation:

  • All individuals who are in an EU Member State – one calendar month (this may be extended by up to two further months were the request taking into account the complexity and number of requests) 
  • BVI – no statutory requirement to give access to data
  • Canada – 30 days (this may be extended for a maximum of 30 additional days under some circumstances)
  • Cayman Islands - 30 days (this may be extended for a maximum of 30 additional days under some circumstances)
  • Guernsey – one calendar month (this may be extended by up to two further months were the request taking into account the complexity and number of requests)
  • Hong Kong – 40 days
  • Isle of Man – one calendar month (this may be extended by up to two further months were the request taking into account the complexity and number of requests)
  • Japan – without delay
  • Jersey – 4 weeks (this may be extended by up to two further months were the request taking into account the complexity and number of requests)
  • Luxembourg – one calendar month (this may be extended by up to two further months were the request taking into account the complexity and number of requests)
  • Malta – one calendar month (this may be extended by up to two further months were the request taking into account the complexity and number of requests)
  • Monaco – within one month.  Additional time may be granted by the data protection Commissioner
  • New Zealand – 20 working days
  • Singapore – without delay
  • State of Qatar – no statutory timeline
  • UAE (Dubai) – no statutory requirement to give access to data
  • UAE (DIFC) – without delay
  • UAE – Abu Dhabi Global Market Free Zone – without excessive delay
  • United Kingdom – one calendar month (this may be extended by up to two further months were the request taking into account the complexity and number of requests)
  • USA – no statutory requirement to give access to data in most states. Requests are considered taking into account relevant state and federal law at the time the request is submitted.

In jurisdictions where the GDPR applies, a fee is not payable unless the request is considered to be manifestly unfounded, excessive or repetitive.  Some other jurisdictions allow for an administration fee to be charged.  You will be given information about any fees payable when we confirm receipt of your request.

We may need to ask you to provide confirmation of your identity or to provide additional details to help us locate your information.

Corrections to your personal information

If you think the personal information we have is inaccurate you have the right to ask us to correct it and we will do so without undue delay.  You can also ask us to record additional information if you think the information we hold is incomplete, and this can include the submission of a supplementary statement.

Erasure of personal information

You have the right to ask Equiom to delete all the personal information, but in some circumstances this will not be possible.  If we need the information because we are still providing you with services, or because we have a legal or regulatory obligation to keep it for a specified length of time, we will not be able to delete it immediately.  We will always delete your contact details from our marketing lists if you unsubscribe or ask not to receive any more marketing messages. 

Restriction of processing

In some circumstances you have the right to ask us to restrict processing of your personal information for a period of time.  If processing is restricted we will continue to store your personal information but will not carry out any other processing unless you request it or we are required to in order to establish, exercise or defend a legal claim, and we will inform you before the restriction to processing is lifted.

Data portability

In some circumstances, and where it is technically feasible, you have the right to have your personal information transferred to you or to another service provider in a structured, commonly used and machine readable format.

Objection to processing

You have the right to object to any processing that is carried out in Equiom’s legitimate interests, or to your personal information being used for direct marketing.

Automated decision making

You have the right not to have decisions made about you based solely on automated processing if those decisions will result in a legal or similarly significant effect.  If such decisions are made by Equiom you can ask for them to be reviewed by one of our employees who will take into account your views.

Additional information

You can also view additional information using the following links

 

Contact the Equiom Group Data Protection Team: dataprotection@equiomgroup.com  

Equiom get in touch

 

Get in touch

If you have any questions, or would like to learn more about taking the next steps with Equiom, please select one of the options below.

Choose a location and contact the team Use our website form

 

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