As we start to approach the end of the year, we caught up with CEO Mark Porter to reflect on 2021 and hear what's on the roadmap for next year and beyond.
What’s kept you busy during the first half of 2021?
There was definitely an uptick in client activity during the first half of the year, and the market was generally more active. That trend has continued into Q3 and we’ve seen stronger growth in our fiduciary business than we saw in 2020. Across the business we have been innovating, with a new service offering for most of our client segments, including a new fund management company in Ireland for our institutional clients, technology enabled investment monitoring solutions for our private clients and a broader range of services for our market entry corporate clients, particularly in the Middle East. High on the agenda has also been enabling our expert practitioners to spend more time with our clients as borders unlock and offices start to re-open. It’s great to physically get in front of clients again!
What’s at the top of your priority list at the moment?
Quite frankly it continues to be to look after our people. The psychological challenges that the pandemic has brought cannot be under-estimated and we need to help colleagues press the re-set button on their working practices. We continue to offer employees full working flexibility, but we gently encourage as much physical interaction as possible in the interest of everyone’s well-being. A vibrant office is great to see, and I know people generally feel better when they re-connect with colleagues. If we look after our people, then we know they will look after our clients.
Looking ahead, what’s on the roadmap next year and beyond?
We have an ambitious growth agenda which will only come to fruition by excelling in client service. We are on a mission to better equip our client service professionals to deliver the expertise our clients need. This includes technology solutions which remove as much client friction as possible and efficiently provide information and data that clients need to make agile decisions.
What are the leading market issues to consider in relation to Equiom’s clients?
These definitely vary by client segment. The global fiscal and economic landscape will inevitably be impacted by the pandemic, but also by massive shifts in sentiment towards sustainability and environmental issues. Our clients are extremely motivated by these factors, as are we. The ongoing debate around offshore financial centres, tax harmonisation policies and often politically motivated media coverage will have an impact on how clients conduct business within and across borders. We are positioning our own business to be responsive to those developing trends.
What are the company’s long term growth objectives?
Our philosophy is that growth will come if we hire and retain good people and deliver client service excellence. This is fundamentally an organically driven growth agenda which we will complement with acquisitions where we need additional expertise for our clients. Delivering for our clients and pre-empting their evolving needs will always be our number one objective and this in turn will provide growth opportunities.